The short version: if something arrives damaged, wrong, or missing — we fix it fast, at our cost, without a fight. We replace forward instead of making you ship things back. And when you call, a human answers.
We are a gifting business. A gift that arrives broken, late, or wrong is not a logistics problem — it is your reputation on the line with your client, your team, or your boss. We treat every issue with that weight.
Quick Answers
Units damaged in transit?
Replacements dispatched for the damaged units. Report within 48 hours with photos.
Product not working out of the box?
Covered by the brand’s manufacturer warranty. We coordinate the claim with the brand for you.
Wrong item delivered?
Our mistake, our cost. Correct item dispatched immediately.
Fewer units than ordered?
Missing units dispatched immediately.
Cancellation before dispatch?
Full refund. No deductions, no questions.
Changed your mind after delivery?
Not returnable — this is why we offer samples before bulk orders.
Customised, logo-branded or gift-packed items?
Non-returnable in all cases.
1. Damaged in Transit
Bulk orders travel hard roads. If any units arrive damaged, tell us within 48 hours of delivery with photos of the damaged units and the outer packaging. For bulk orders, we strongly recommend a quick video while opening the shipment — it makes your claim instant and undeniable.
We dispatch replacements for the damaged units at our cost. You do not pack anything, book anything, or ship anything back. If 5 units out of 100 arrive damaged, we replace those 5 — the other 95 are yours and ready to gift.
Claims reported after 48 hours cannot be verified against transit damage and cannot be accepted. Please have your receiving team open and check shipments on the day of delivery.
2. Product Defects — Manufacturer Warranty
Every appliance we sell is a genuine branded product and carries the manufacturer’s official warranty. If a product is dead on arrival or develops a fault, it is covered by the brand’s warranty and authorised service network — the same protection you would get buying from any authorised dealer.
Here is where we are different: you do not have to chase the brand alone. Tell us what happened, and we take it up with the brand on your behalf — warranty claim, service centre coordination, follow-ups. You bought from ChandigarhGifting, so ChandigarhGifting stays in the conversation until it is resolved.
3. Wrong Item or Short Shipment
If we shipped the wrong product, that is entirely on us. The correct item is dispatched immediately at our cost, and we will tell you what to do with the wrong one — usually, we arrange to take it back at our expense or adjust it against your order.
If you ordered 100 and received 96, the missing 4 are dispatched the moment you tell us. Please count cartons and units at delivery — it takes two minutes and protects everyone.
4. Change of Mind
Once an order is delivered in good condition and as described, it cannot be returned or exchanged — including cases where plans changed, budgets moved, or approval did not come through.
This is exactly why we offer Sample Credit: order a single sample at MRP, hold it in your hands, show it to whoever signs off — and when you place the bulk order, the sample price is credited back. Certainty before commitment. That is how gifting should work.
5. Cancellations
- Before dispatch: full refund to your original payment method. No deductions, no cancellation fee.
- After dispatch, the order cannot be cancelled or refused — the vehicle is already on the road. Delivered orders follow the change-of-mind policy above.
6. Non-Returnable Items
- Customised or logo-branded products — made for you, unusable for anyone else.
- Gift-packed orders — packing is done to order; packing charges are non-refundable in all cases.
- Samples — they exist so you can inspect before committing; Sample Credit terms apply.
7. Delivery Address & Distance
Delivery charges are calculated based on the address and distance you declare at checkout. If a delivery fails or must be re-attempted because the declared address or pincode was incorrect, the re-delivery is charged at the standard per-kilometre rate. Double-check the address — thirty seconds at checkout saves a day at delivery.
8. Refunds — How and When
- Refunds go to the original payment method only.
- Processed within 7–10 business days of confirmation.
- A GST credit note is issued against the original invoice for every cancelled or refunded order — your books stay clean.
9. How to Report an Issue
One message is enough. WhatsApp us, call us, or email us — whichever you prefer. Send your order number, a line on what went wrong, and photos if it is a damage claim. A real person replies, fast, and stays with your case until it is closed. No ticket numbers disappearing into a void, no ‘please allow 7 working days for a response’. We are a gifting company in Chandigarh, not a call centre in the cloud.
Every claim, replacement and refund is confirmed to you in writing — that is the Promise Verified way. What we commit is what happens.
+91 702 1005 183, chandigarhgifting@gmail.com